Every day from 7 a.m. to 10 p.m., we’re here. Calls from the United Kingdom are free. We may record your call in order to provide you with the best service possible.
Simply dial 18001 from your textphone and then input the phone number you want to call to use the Text Relay Service. When the phone is picked up, a Text Relay operator will join the conversation and relay your written request to us.
What’s the best way to track down old Premium Bonds?
A tracing form can be downloaded from the NS&I website. It will ask for your name and address, as well as any other names or addresses you have previously used. You’ll also need to give an estimate of when the bonds were issued and how much they were worth at the time.
How can I get into my NS&I account?
To log in, use your details if you have an NS&I account in your own name. If you don’t have an NS&I account, simply input the holder’s/account number of the donor’s account, as well as your own name and address. The donor’s accounts and investments will subsequently be added to your online dashboard.
How do I check the status of my Premium Bonds?
Bond holders should keep in mind that the winnings do not expire, so you can check your history to see if you’ve won before.
If you haven’t checked in a while, double-check that your account has been updated with your current address and proper information.
Another option for checking your bonds is to download the prize checker app and log in with your holder’s number. If you forget your phone number, call the NS&I at 08085 007 007 (UK) or +44 1253 832007 (outside the UK) and ask for assistance.
If you prefer to ask by mail, you can write to NS&I and ask them to provide you the prize history for your bonds.
Send the letter to NS&I, Glasgow, G58 1SB, with your name, address, NS&I number, or Premium Bonds holder’s number.
How long do Premium Bonds go unclaimed?
Unclaimed prizes are those that have not been claimed within 18 months of being won, thus there may be prizes that have been won more recently that have yet to be claimed.
How do I locate missing bonds?
You can verify if you have any lost bonds before submitting anything, according to Leslie H. Tayne, founder of the Tayne Law Group. “Treasuryhunt.gov, which lists matured, uncashed savings bonds, is a shortcut you can employ to find lost savings bonds,” Tayne explains.
Treasury Hunt is an online service provided by the Treasury Department. In 2017, the tool was retired, but it was resurrected in 2019.
Fill out Form 1048
Fill out Form 1048, “Claim for Lost, Stolen, or Destroyed United States Savings Bonds,” on the US Treasury’s website at treasurydirect.gov to look for lost savings bonds.
Tayne advises, “Fill out as much of the form as possible.” “Ask for the purchaser’s Social Security number and an estimate of the purchase timeline.”
Verify for your form
Don’t just sign your form after you’ve completed it to the best of your ability. It must be accredited. This isn’t easy, according to Justin Pritchard, a financial consultant at Approach Financial. “Getting your signature validated is the most difficult element of the procedure,” Pritchard explains. “To finish the process, you’ll need a signing guarantee or another appropriate kind of documentation. Unfortunately, having a paper notarized isn’t enough.”
Go to your local financial institution, such as a bank or credit union, to have your form confirmed. You will sign the form and have it confirmed by the institution’s certifying officer rather than a notary. Make an appointment with your bank or other financial institution ahead of time to see whether they have a certifying officer.
How do I find out whether I have any bonds in my name?
Ask your family members whether they have ever opened a bond in your name to see if there are any outstanding bonds in your name. Call your parents, grandparents, aunts and uncles, and anybody else you think might have bought a bond in your name in the past. After sifting through their filing cabinets, the family member may be able to discover the bond and hand it over to you for redemption.
How do I send an email to NS&I?
Our devoted team will work hard to fix your issue as quickly as possible. In our booklet, we describe how we handle complaints.
You can also send us an email; please remember to include your postal address so that we can respond.
If we are unable to settle your complaint satisfactorily, you may be entitled to report it to the Financial Ombudsman Service, which is a free and impartial dispute resolution service:
Complaints data
We have a fairness and openness ethos. As a result, and in accordance with other financial services companies, we’ve decided to make our complaints data public on our corporate website.