On our website and in our prize checker app, you can use your holder’s number to check the status of your prize.
Your holder’s number can be found on your Bond record or by logging onto your account. Your holder’s number is made up of 10 or 9 digits, or 8 digits and a letter.
How can I get into my NS&I account?
To log in, use your details if you have an NS&I account in your own name. If you don’t have an NS&I account, simply input the holder’s/account number of the donor’s account, as well as your own name and address. The donor’s accounts and investments will subsequently be added to your online dashboard.
How long do Premium Bonds go unclaimed?
Claims have no time limit, so you can go back as far as you like. Here’s how to get your hands on any prizes that haven’t been claimed yet: To begin your claim, call 08085 007 007 if you are a registered user of NS&I’s online and phone services.
How can I look for old Premium Bonds in the United Kingdom?
Bond holders should keep in mind that the winnings do not expire, so you can check your history to see if you’ve won before.
If you haven’t checked in a while, double-check that your account has been updated with your current address and proper information.
Another option for checking your bonds is to download the prize checker app and log in with your holder’s number. If you forget your phone number, call the NS&I at 08085 007 007 (UK) or +44 1253 832007 (outside the UK) and ask for assistance.
If you prefer to ask by mail, you can write to NS&I and ask them to provide you the prize history for your bonds.
Send the letter to NS&I, Glasgow, G58 1SB, with your name, address, NS&I number, or Premium Bonds holder’s number.
How do I send an email to NS&I?
Our devoted team will work hard to fix your issue as quickly as possible. In our booklet, we describe how we handle complaints.
You can also send us an email; please remember to include your postal address so that we can respond.
If we are unable to settle your complaint satisfactorily, you may be entitled to report it to the Financial Ombudsman Service, which is a free and impartial dispute resolution service:
Complaints data
We have a fairness and openness ethos. As a result, and in accordance with other financial services companies, we’ve decided to make our complaints data public on our corporate website.