You agree to every provision of this Agreement by using the Service, whether or not you have read it. This agreement covers all lines on your account as well as anyone who utilizes your Service.
My Privacy
If you have a device payment installment agreement or subscribe to a service for which usage charges are billed at the end of the billing period (“Postpay Service”), we may investigate your credit history at any time in connection with the service subscription or device payment installment agreement. Simply ask for the name and address of any credit agency that provides us with a credit report about you.
Many of the services and apps available on your device are provided by third parties. Before you use, link to, or download a service or application supplied by a third party, you should read the appropriate terms and privacy policy.
You agree that Verizon and collection agencies working on our behalf may contact you about your account status, including past due or current charges, using prerecorded calls, email, and automated telephone dialing system calls or messages to any wireless phone number, other contact number, or email address you provide. Any email address you provide will be treated as your personal email address, accessible only by you; you agree that we may send you receipts, notices, and other materials related to your service to this address. Calls to your cellular device will be made within permissible calling hours based on the time zone associated with the mobile telephone number you supply unless you notify us that your wireless service is based in a different time zone.
What happens if my Postpay Service is canceled before the end of my contract term?
When you join up for Postpay Service, you agree to subscribe to a line of Service on a month–to–month basis or for a minimum contract duration as indicated on your receipt or order confirmation. (Any time your Service is suspended without being billed or at a reduced rate does not count toward the end of your contract term.) After your contract period expires, you’ll immediately become a month–to–month customer for that line of Service. If your line of service has a contract term and you cancel it during that time, or if we cancel it for good reason, you will be charged an early termination fee. If your contract term is due to the acquisition of an advanced gadget, your early termination cost will be $350, which will decrease by $10 per month after months 7–17, $20 after months 18–22, $60 after month 23, and $0 at the end of the contract term. For other contract lengths, your early termination charge will be $175, which will decrease by $5 per month when months 7–17 are completed, $10 per month when months 18–22 are completed, $30 when month 23 is completed, and will be $0 when your contract term is completed. Cancellations will take effect on the final day of the billing cycle for that month, and you will be responsible for any charges incurred up to that point. Also, whether you purchased your wireless device from an authorized agency or a third–party vendor, you should inquire about any additional termination fees.
If you bought a gadget on a monthly installment plan and then cancelled service, you should examine your agreement to see if you have to pay off the debt right away.
Your Mobile Number and Porting
You might be able to “port” your wireless phone number to a different carrier. We’ll treat it as if you asked us to cancel your Service for that number if you port a number from us. You won’t be able to use our service for that number after the porting is complete, but you’ll be responsible for all fees and charges until the end of that billing cycle, just like any other cancellation. You will not be entitled to a refund of any balance on your account if you are a Prepaid client. If you port a number to us, please be aware that some services, such as 911 location services, may not be available straight away. Except for whatever right you may have to port your wireless phone number, you have no rights to it. The disconnected Mobile Telephone Number (MTN) may not be suspended or otherwise reserved when a line of service is severed for any reason, and it may not be recoverable.
Can I have someone else manage my Postpay account?
No problem; simply inform us over the phone, in person, or in writing. You can delegate the management of your Postpay account to someone else. The person you name as your Account Manager will have access to your account and will be able to make changes such as adding new lines of service, purchasing new wireless devices on a device payment agreement based on your credit history, billing certain services and accessories to your account, and extending your contract term. Any modifications made by such individual will be considered revisions to this Agreement.
Can Verizon change this Agreement or my Service?
We reserve the right to change rates or any other aspect of your Service or this Agreement at any time, but we’ll provide you advance notice, including written notice if you have Postpay Service. If you continue to use your Service after the change takes effect, you are agreeing to the change. If you’re a Postpay customer and a change to your Plan or this Agreement has a material adverse effect on you, you can cancel the affected line of Service without incurring an early termination fee within 60 days of receiving the notice if we fail to reverse the change after you notify us of your objection. Regardless of this clause, any modifications we make to this Agreement’s dispute resolution provision will not affect the resolution of any problems that originated prior to the change.
Where and how does Verizon wireless Service work?
Wireless gadgets rely on radio transmissions, therefore if your device isn’t within range of a transmission signal, you won’t be able to use it. Please be advised that various factors, including network capacity, your device, geography, buildings, foliage, and weather, might affect the availability and quality of your Service even inside your Coverage Area.
How does Verizon calculate my charges?
You agree to pay any charges for access, usage, and other services incurred by you or any other user of your cellular device. If your account is linked to several wireless devices, you agree to pay any charges incurred by those wireless devices’ users. We’ll round up any fraction to the next full minute or, depending on how you’re billed for data consumption, the next full megabyte or gigabyte for costs based on the amount of time utilized or data sent or received. Usagetime for outgoing calls begins when you press Send or the call connects to a network, and it begins for incoming calls when the call connects to a network (which may be before it rings). After you pressEnd or the call disconnects, the usage time may end several seconds later. We only charge for calls that are answered on our network, including those answered by machines. Although usage of the Postpay Service may not always be handled immediately and may be included in a laterbill, it will still count toward your allowance for the month in which it was used.
Government taxes, fees and surcharges
All taxes, fees, and surcharges imposed by the federal, state, and local governments must be paid. Please keep in mind that we may not always be able to advise you of changes to these charges in advance.
What is roaming?
When your wireless device connects to a network outside of your Coverage Area or to another carrier’s network, even if it’s within your Coverage Area, you’re “roaming.” When roaming, you may face higher rates or other charges (such as long-distance, tolls, or missed calls), and your data service may be limited or hindered.
Billing and Payments
If you’re a Postpay customer and your payment isn’t received on time, we’ll charge you a late fee of up to 1.5 percent per month (18 percent per year) on the unpaid balance, or a flat $5 per month, whichever is more, if authorized by law in the state where your billing address is located. (If you opt to have your Service invoiced by another firm, that company sets its own late costs, which may be greater than ours.) Late fees are included in the rates and fees you have agreed to pay. If you do not pay on time and we send your account(s) to a third party for collection, you will be charged a collection fee, which is due at the time the account(s) is referred to the third party. The fee will be determined at the maximum percentage allowed by law, which will not exceed 18%. We may ask for a deposit at the time of activation or later, as well as a larger deposit. On any deposit, we’ll pay simple interest at the legal rate. We can apply deposits or payments to any sums you owe us on any account in any order. If your credit balance is less than $1, we will only refund it if you request it. You may have to pay a fee to get your service reactivated if it has been suspended or cancelled.
If you’re a Prepaid user, you can top up your balance by sending us another payment at any time before the expiration date. If you have a Prepaid account balance, it cannot surpass $1,000, and you may be prevented from replenishing it if it does. If your earlier account replenishment payments were reversed, we may apply your contributions to whatever amounts you owe us. Your account will be canceled and any unused amount forfeited if you do not have adequate funds in your account to cover your Service and do not add sufficient funds within 60 days.
Any returned check may be subject to a fee of up to $25. In disputes involving checks offered as payment in full for less than the full balance due, the substantive laws of Pennsylvania will apply, regardless of the state’s conflicts of laws and procedures. We may charge you an Agent Assistance Fee if you make a payment or create a payment arrangement through a call center operator.
What are Verizon’s rights to limit or end Service or end this Agreement?
We can limit, suspend, or terminate your Service or any agreement with you at any time for any reason, including but not limited to: (1) if you: (a) breach this agreement or violate our prohibited usage policies; (b) resell your Service; (c) use your Service for any illegal purpose, including use that violates trade and economic sanctions and prohibitions promulgated by any US governmental agency; (d) install, deploy, or use any regeneration equipment or similar mechanism; (e) use your Service for any For operational or governmental reasons, we may potentially temporarily limit your Service.
Am I eligible for special discounts?
If you’re a Postpay customer, you might be eligible for a discount if you’re linked with an organization with whom we’ve reached an agreement. We may communicate certain information about your Service (including your name, wireless telephone number, and total monthly charges) with your organization from time to time to ensure you’re still qualified, unless your discount is through a government employee discount program. According to your organization’s agreement with us, we may change or eliminate your discount, and we may remove your discount if your eligibility ends or your contract term expires. In any case, you will not be regarded to have suffered a major unfavorable effect as a result of this.
DISCLAIMER OF WARRANTIES
We make no express or implied claims or warranties about your Service, your wireless device, or any applications you access through your wireless device, including, to the extent permissible by applicable law, any implied warranty of merchantability or fitness for a particular purpose. We make no guarantee that your wireless device will perform flawlessly or that it will not require periodic upgrades or modifications, or that it will not be negatively impacted by network–related modifications, upgrades, or other similar activity.
WAIVERS AND LIMITATIONS OF LIABILITY
Both you and Verizon agree to limit claims against each other to direct damages alone. This means that neither of us will seek indirect, special, consequential, incidental, triple, or punitive damages. Damages resulting from a Service or device failure, unauthorized access or changes to your account or device, or the use of your account or device by others to authenticate, access, or make changes to a third-party account, such as a financial or cryptocurrency account, such as changing passwords or transferring or withdrawing funds, are all examples of disallowed damages. Regardless of the theory of responsibility, this limitation and waiver will apply. It also applies if you file a claim against one of our suppliers, to the extent that we are obligated to indemnify the supplier. You acknowledge that we are not liable for any issues caused by you or others, or by any act of God. You also agree that if we work on your device, we are not responsible for missed or deleted voicemails or other messages, or for any information (such as images) that is lost or deleted. You agree to any restrictions of liability imposed by another cellular carrier if it is engaged in any situation (for example, while you are roaming).
Is ETF paid by Verizon?
Do you require a huge display and a high-resolution camera? Do you require the most up-to-date operating system? Decide ahead of time what is most important. Then consult our list of the top smartphones to choose which phone and carrier is ideal for you. When you move networks, T-Mobile and Verizon are now willing to reimburse your early termination fee or a portion of your outstanding phone payment balance (see each provider’s website for details). It’s usually a good idea to reread your existing phone plan and compare it to your desired new plan before switching.
You’ll have to choose a monthly phone installment plan now that two-year contract agreements are no longer available. When you had a two-year contract, you used to pay a one-time subsidized cost and then the phone was yours to keep. Before contracts were phased out, the iPhone used to need a $200 down payment on two-year AT&T and Verizon agreements. That’s a savings of over $500 over the non-contract price. If you acquire a new plan, you won’t have that choice anymore.
- Monthly payments without a contract: All of the major carriers have programs that require little or no upfront money. Instead, you’ll pay for your phone in full over the course of 24 months.
- Pros: Near-zero upfront costs (you’ll still have to pay taxes when you sign), no two-year commitment, no upgrade fees, and a lower device charge.
Some carriers, such as T-Mobile, offer leasing plans in which you pay less than the full price of the phone you’re leasing over the course of a year and get an upgrade to a new phone as soon as it’s released. The leasing program is designed for iPhone fans who need the newest iPhone or Samsung every year. Follow the links to learn more about the various leasing options offered by T-Mobile, Verizon, and AT&T.
Get a quote from service provider
It only takes a few minutes to get a quote. Simply shopping for a phone will get you a quote from each carrier’s website. When you choose a phone, a menu will display with rates for various service options. They’ll give you a monthly estimate, but read the tiny print for information on overage charges and other hidden fees.
If you’re not sure which plan is ideal for you, check out our list of the top affordable cell phone plans.
Do I have to pay Verizon an early termination fee?
You won’t have to pay any cancellation fees if you terminate your Verizon service plan within the first 14 days.
If you decide to cancel after the first 14 days of service, you’ll be charged a $350 Early Termination Fee, which is detailed in your contract. After month six of your contract, that price begins to be prorated and eventually disappears by the end of the two-year period.
Verizon, what does DPP stand for?
My question, however, was about the DPP (Device Payment Plan) discount for the More Everything plan, and whether buying a phone at Best Buy on a monthly basis would qualify me for the DPP discount. I’m not referring to the Month2Month discount, which I understand will vanish if I purchase a phone on a payment plan.
What is the procedure for paying my Verizon early termination fee?
Customers who meet the criteria will receive a bill credit (up to $500) in the exact amount of their prior provider’s Early Termination Fee for terminating their connection. To receive bill credit, you must produce a copy of your previous provider statement that includes the Early Termination Fee amount.
Is Verizon willing to buy out your contract in 2021?
If you didn’t get the right network this year, you may switch to Verizon and get up to $650 to cancel your old contract starting today.
Did you know that “Network quality and performance” was the top one reason 87 percent of T-Mobile customers and 86 percent of Sprint customers moved back to Verizon within six months after leaving?
* In addition, in four straight National RootScore Reports conducted by RootMetrics, Verizon’s network ranked first in overall performance among national wireless service providers.
Switching to Verizon now is the best time to save up to $650 per line. Verizon will buy out your contract and cover your prior wireless provider’s early termination penalties as well as device or lease buyouts.
A family of four that has been waiting for the appropriate time to move to Verizon can receive up to $2,600 by using the incentive on each eligible line.
It’s easy to move to Verizon and save up to $650 per line by porting your number from another carrier, purchasing a 4G LTE smartphone with new device payment activation, and trading in your old device from your prior provider. For the installment plan balance less the device trade-in value, you can acquire a prepaid card worth up to $650 (or a $350 prepaid card for early termination costs less the device trade-in value). Your trade-in must be in good functioning order and worth more than $0, and the new line must be active for at least 6 months.
When switching, go to a Verizon store to have your trade-in appraised and the value applied in-store.
If you switch to Verizon and choose the XL or XXL Verizon plan, you’ll get 2 GB of additional data per month for the rest of your life, as long as your device is active on the plan. That’s enough data to last for 89 hours of web surfing, 512 hours of music streaming, or 34 hours of Google Maps navigation.
*According to a study of 2,000 respondents conducted by a renowned national market research agency in the third quarter of 2015.
Everyone has that one gift they’d like to exchange for something better: perhaps a less-than-stellar holiday sweater…or the wrong television channel. Verizon is providing wireless customers the opportunity to have no regrets this holiday season.
What is the Verizon FIOS termination fee?
You may be charged an early termination fee if you cancel while under contract. The early termination price is prorated, which means you will pay less to discontinue the subscription as time goes on. Early termination fees can be as much as $350, with the cost decreasing by $15 every month.
Is Verizon willing to pay for outdated phones?
Bring in your old gadget, such as a phone, wristwatch, or tablet, and Verizon will appraise its value and give you a credit on your account (or a virtual gift card) that you can use toward a new device or other Verizon products and services. The following are some of the most frequently asked questions about the device trade-in process.
What are my options for getting out of my Verizon contract without paying?
The penalties charged by cell phone carriers for early cancellation are exorbitant! Most companies charge between $150 and $200 to terminate a contract before it is completed. In the past, I was able to get out of a Verizon cell phone contract by moving my number and contract to a buddy. I was able to avoid paying the $175 Early Termination Fee because I was able to prevent it (ETF). There are various different ways to get out of a cell phone contract without paying anything, and given the present state of the market, some cell phone companies will even pay your termination cost if you sign up with them! (A few offers are shown here.)
Here are a few options for getting out of a cell phone contract without having to pay an Early Termination Fee.
What is the duration of a Verizon Wireless contract?
When compared to Verizon’s prior two-year contract plans, each of the new contract-free plans will save you money over the course of two years. Going contract-free will save you at least $3 per month. Depending on how much data you use, you might save up to $40 each month.
What exactly is DPP in a phone?
In October, Digital Photo Professional Express (for iOS and Android) will be available. “DPP Express,” isn’t it? In other words, it will not be a full-fledged software like those found on PCs. I wouldn’t expect support for RAW files or even lens correction.