Thank you for picking Sprint! Please review our Terms & Conditions (“Ts&Cs”), which outline your relationship with Sprint and include our commitment to resolve issues through arbitration rather than class actions or jury trials. To access the complete content of the Sprint Wireless Terms & Conditions, click any of the blue More links.
What exactly are we discussing? Sprint is Sprint, you are you, a device is your phone, tablet, or other piece of equipment or accessory, and our Services are our offerings, plans, and customer service. … read more
What does your Sprint Service Agreement look like? Everything we offer you (hand to you, send to you, read to you, etc.) when you obtain your Service is included in your Service Agreement. Check them out! If there is a disagreement, you agree to settle it through arbitration and waive your right to file a class action lawsuit. … read more
Is there anything else in my Service Agreement that I should know about? Our policies, to be precise. Our policies are easily accessible! Check them out here from a comfortable vantage point. … read more
Are there any restrictions on how I use my device? Yes. Please double-check your agreements. We rely on your agreement to activate on our network whenever you buy, lease, or finance a device. You may not resell, trade in, or profit from reselling or trading in your device in certain conditions. … read more
What is the procedure for accepting the Service Agreement? You have agreed if you sign, email, e-sign, open the box, or tell us over the phone that you agree! You must be of legal age to participate. And, most essential, you have agreed when your service is activated! Don’t do any of these things if you don’t want to agree. … read more
How will Sprint communicate with me regarding the Service Agreement? What is the best way for me to contact you? There are a variety of methods to reach us. We can contact you for any reason using any number we have on file, your bill, or the My Sprint app. … read more
Is there anything else I owe you? What about a penalty for leaving early? It’s straightforward. We value your business and do not want you to leave. However, if you sign a one- or two-year Service Agreement and then terminate it before the end of the term, you will be charged an early termination fee (ETF). When you first agreed to the deal, the ETF was outlined to you. … read more
What is the deadline for paying an early termination fee? That’s fantastic news! If you finish your Service Agreement, there is no ETF. Keep in mind that you may have additional obligations, such as a lease or an installment arrangement, that have their own cancellation restrictions. … read more
What happens if Sprint modifies the contract? If Sprint modifies this Agreement and you believe it has a materially negative impact on you, you have 30 days to call and cancel without paying your ETF. If we don’t hear from you, we’ll assume you’re okay with the modification. … read more
Sprint has the ability to stop or terminate services. We hope we won’t have to do this, but we reserve the right to suspend, cancel, or block service for any reason at any time. … read more
How can I make modifications to my services, and when do they take effect? While many changes happen right away, others take longer. So keep in mind that modifications made in the middle of a billing cycle may be prorated (meaning you may only be charged a portion of the fee, charge, etc.). … read more
How does Sprint protect my personal information? We take your privacy very seriously and are very conscious of it.
- What exactly is CPNI? CPNI refers to specific information that we are required by federal law to keep private.
- What can I do to keep my account safe? If you provide someone else access to your account, you could be held liable for anything they do on your behalf. Make a password for yourself, keep it private, and use it.
- What about the data on my phone or tablet? Please take precautions to protect the confidential information on your device. It’s your responsibility, not Sprint’s.
What is the best way for me to use my device, phone number, and email address? The majority of issues with your smartphone should be resolved through the manufacturer (Apple, Samsung, etc.) or any insurance you purchased. Your network experience may be influenced by the device you’re using. You have the right to port (transfer) your phone number to another carrier, but you do not own it. If your device fits the standards in our Unlock policy, it can be unlocked. … read more
What if I bring my own computer or tablet? If you bring your own device to Sprint, you are responsible for ensuring that it functions properly. … read more
What about the apps that I install? The terms and privacy policies of third-party apps that you install on your device are their own. … read more
Where will my gadget be used and how will it work? We are proud of our network and are always striving to improve it. The way it works for you is determined by your location, device, weather, and a variety of other things. More…
Is roaming (off-network) an option? On the network of another provider, your apps and services may behave differently. … read more
Why not make use of data services? You do it at your own risk while using third-party content. We are not internet policing officers, and we accept no responsibility for the content you access on the internet. … read more
Are there any limitations to what I can do using Sprint’s data services? Don’t be so irrational! You may not use your data services to impose an undue demand on the network or to interfere with other people’s use of the Sprint Network. … read more
What about our billing arrangement? We want you to understand how we do things now that you’re a Sprint client, including how we set up your Service and what your bill will include.
- Will there be a spending limit on my account? Your account may be subject to an Account Spending Limit.
- Are there any other charges? Additional fees may apply, but we will explain them if they do.
- Is it possible for me to give permission to other users? Regardless of who uses your device or makes changes to your account or agreements, you will be the only one we turn to for payment on your account.
What will be included in my bill? Every month, we will send you a bill. Third-party costs and warnings may appear on your account. Please go through it again. … read more
- Additional charges may apply. You may also see charges for directory assistance or other services on your bill.
- If you owe us money, we may retain your credit or debit card information on file and charge it.
When it comes to billing and collections, who will contact me? We (or our agents) may contact you regarding your bill, services, or other matters. … read more
Do I have a license for the software installed on my device? Yes, the software on your Device is subject to a limited license. … read more
What are the benefits of location-based services? Many factors, including network coverage and ambient considerations, affect location-enabled services, including GPS (like Google Maps). … read more
Is dialing 9-1-1 or other emergency numbers on my device different? Please be prepared to offer your location information when dialing 9-1-1! Please do not rely on your Device’s location information because 9-1-1 operators may not be able to monitor its whereabouts. When you dial 911, not all of your device’s functionalities will work. … read more
What happens if my device is misplaced or stolen? If your device is lost or stolen, please notify us right away. You can’t get out of your Sprint contracts because of lost or stolen devices. If your Device is stolen, for example, you may still be able to use your ETF or pay the balance due under your lease or installment billing agreements. … read more
Is my work covered by a warranty? We provide excellent services, but not all of them come with a warranty. … read more
Is Sprint at blame for some of the issues? Unforeseen events occur from time to time, and no one can predict them. In the law, unforeseen events, such as natural disasters, are referred to as “emergencies.” “Force majeure refers to “acts of God,” and Sprint is not responsible for any of them. … read more
What about Sprint’s legal responsibilities? We shall not be liable for any damages in excess of the service fees you paid us during the period in question. We will not be held liable for unforeseeable losses such as lost profits. … read more
How will we settle disagreements? Mandatory arbitration or small claims court are two options. If a disagreement arises, we agree to settle it through arbitration or small claims court. We also agree to resolve any disagreements in a case involving only two parties (you and Sprint) rather than a class action lawsuit (thousands of people and Sprint). An arbitrator takes the place of the judge and jury in arbitration. Any (and we mean ANY) disagreements about our partnership are considered disputes. We also promise to try to address any disagreements informally before resorting to legal action, so please write to us with the problem and your possible solution. … read more
What is the procedure for arbitration? The arbitration will be conducted by a single arbitrator, according to a set of standard procedures (known as the AAA Rules), and will take place in the county where your billing address is situated. The Federal Arbitration Act (FAA) is a federal law that governs the arbitration “This Agreement and the arbitration clause are governed by the Federal Arbitration Act (“FAA”). Any filing or case management fees involved with the arbitration, as well as the professional fees for the arbitrator’s services, will be covered by Sprint. … read more
What about taking your case to court? We are not going to court, and there will be no jury trial or class action lawsuits. If we wind ourselves in court, we agree that a judge, not a jury, will decide our case, and that we will litigate individually rather than as part of a group or class. … read more
What happens if Sprint is sued for something that I truly caused? This is known as indemnification, and you will be liable to the person who is suing you. … read more
Is there anything else? This Agreement is governed by the laws of your home state (as stated on your bill). This contract is just between you and Sprint, and it only benefits us. The Agreement between us does not include any conversations you may have had with our staff; it only contains what is written or incorporated in this document. … read more
What exactly are we discussing? Sprint Solutions, Inc. is referred to as “we,” “us,” “our,” or “Sprint.” A Sprint account holder or someone who utilizes our Devices or Services is referred to as “you,” “your,” “customer,” and “user.” “Any phone, tablet, mobile broadband device, or other product or accessory that we offer, sell, or that is active on your account with us is referred to as a “device.” Sprint-branded offers, rate plans, options, wireless services, billing services, applications, programs, products, software, or Devices on your account with us, as well as any other product or service that we offer or provide to you that references these General Terms and Conditions of Service (“Ts&Cs”), are referred to as “Service(s).” Return to the top
What does my Sprint Service Agreement look like? These terms and conditions are a component of your service agreement with us (the “Service Agreement”) “The contract under which we supply you with Services is referred to as the “Agreement.” A MANDATORY ARBITRATION PROVISION WITH A CLASS WAIVER, A REPRESENTATIVE ACTION WAIVER, AND A JURY WAIVER PROVISION IS INCLUDED IN THIS AGREEMENT. The Agreement also includes: I the subscriber agreement and transaction materials that you receive and accept when you receive your Device; (ii) the service plan(s) that you choose as described in the written services and transaction materials that we provide or refer you to during the sales transaction; (iii) any confirmation materials and invoices that we may provide; and (iv) the terms set forth in the coverage map brochures. We strongly advise you to thoroughly read all of the Agreement’s provisions. Return to the top
Are there any restrictions on how I use my device? If you purchase a Device from Sprint or a Sprint authorized retailer without paying full price (MSRP), you agree not to resell or trade in the Device to a third party, or participate in or profit from the resale or trade in, until you have completed all of your financial and contractual obligations to us. If you fail to meet your responsibilities, we reserve the right to take any action we consider appropriate, including charging you for the difference between the Device’s full price and the price you paid for it, as well as claiming damages. Any limits on resale in a separate agreement with Sprint to acquire, purchase, or lease a Device will also apply, so carefully review the terms of any such agreement to understand your rights to resell your Device. Return to the top
I’m not sure how I’m going to accept my agreement. To accept the Agreement, you must be of legal age. When you do the following, you accept the Agreement:
- Accept by email, over the phone, online, or in person; or Agree in writing or by electronic signature; or
- By opening any package or starting any software that claims you are accepting the Agreement, you are agreeing to the terms of the Agreement.
Don’t do any of these things if you don’t wish to accept the Agreement. Return to the top
How much does Sprint’s ETF cost?
What happens if you sign a two-year contract with a carrier just to find out that the network is incredibly slow?
Unfortunately, it’s possible that you’ll be trapped with that service. In this Ask Maggie, I offer some suggestions for a Sprint customer who wants to get out of his contract without paying a significant early termination fee. I also provide some details on Sprint’s new 4G LTE deployment in Atlanta.
With Sprint, I have a family plan. On Sprint, I have an iPhone 4S and three iPhone 4s. The phones are fantastic, but Sprint’s 3G service is excruciatingly slow. I now know what it means to choose quality (speeds) over quantity (unlimited).
I used to have AT&T’s 3G service. I had an iPhone 3GS at the time. That service was fantastic, as was the speed. I only moved to Sprint because I felt the unlimited data package would give us more bang for our buck. However, the service is so slow that we can’t even use our phones. Switching back to AT&T is something I’d like to do. However, I’ve just been with Sprint since February of this year.
Still, all I want to do is get out of here. It’s too much for me! I can probably acquire the identical phones by selling them on eBay and then purchasing them from AT&T, or I can wait for the iPhone 5. But if there’s any way I can get out of my Sprint ETF, that would be fantastic.
It is true that terminating a wireless contract early is quite costly.
You’d be out around $1,400 in fees in your scenario.
Sprint revised its price policy last year, and it now charges $350 per device to cancel a contract as of September 9, 2011. The early termination price is prorated, which means you will pay less to discontinue the subscription as time goes on. Sprint calculates the price by charging $20 per month for each month remaining on your contract, up to a maximum of $350 and a minimum of $100 per device. The prorated fees don’t start until you’ve been with us for 18 months. Since you received your phones in February, you still have a few months until the fee begins to decrease.
Is there any way to avoid having to pay this fee? I’ll tell you the truth. It’ll be a challenge. I’m afraid the reason you gave for terminating your contract is unlikely to be sufficient to get you out of your Sprint contract.
“Unless he’s still inside the 14-day or 30-day timeframe when he can return his phone without penalty,” said Michael Aschenbrener of Aschenbrener Law. “Because cell phone contracts rarely guarantee specific speeds for mobile Internet connection, poor service is unlikely to be a reason to cancel the contract without an ETF.”
That said, you should go over your contract’s fine print again. However, as Michael Aschenbrener points out, I’m almost convinced that Sprint’s contract provides no guarantees about the network’s performance. You won’t find any references to specific network speeds in its advertising. The majority of carriers offer no guarantees about the real speeds they deliver. They can claim that their network is the fastest or that their service is X times faster than that of competitors. However, they do not provide specifics in general. The explanation for this is simple: wireless broadband performance is influenced by a variety of factors.
Sprint will require some negotiation on your behalf to bail you out because it is not technically breaching its share of the contract.
“In general, if a client cancels service before the conclusion of their agreement, they would be charged an early termination fee based on the remaining time on the agreement,” a Sprint spokesperson told me through e-mail.
But it’s not all doom and gloom. The Sprint agent suggests speaking with a customer support representative about your problem.
“Because each customer’s circumstance is unique, our Care team examines each one on a case-by-case basis to better understand the challenges a customer may be facing,” he explained.
You should also keep an eye out for additional modifications in your contract that may allow you to cancel it without paying a fee.
Subscribers are essentially obliged to accept the new terms because wireless carriers are continuously revising the fine print in their service contracts. Carriers must, however, provide you a period of opportunity to examine the adjustments if this occurs. They often offer you 30 days to review the new terms. If you discover a modification in the conditions while the window is still open, you have the option to cancel your subscription without penalty. The key is to be aware of these new developments. Because the carriers don’t usually publicize them, you’ll have to keep an eye on your contract for any changes.
You could also consider transferring your contract to someone else. Most carriers give you the option of transferring your service to someone else. Several websites offer to connect you with people who are looking to take over other people’s service contracts. There are always small fees involved, but they are often less expensive than buying an ETF outright. People may desire to take over a contract in order to avoid paying a carrier activation fee or to get a shorter contract. Cell Plan Depot, Cell Swapper, and Cell Trade USA are three websites that allow customers swap contracts.
I haven’t used any of these sites before, so I can’t comment on how well they function. If you’re really unhappy with Sprint and can’t get them to waive or lower your early termination fee, it’s worth checking into.
Another alternative is to wait for Sprint to roll out 4G LTE in your area. Of course, this would necessitate replacing your phone with one that supports LTE. Sprint promises that by the end of next year, LTE will be available wherever 3G service is currently available.
Sprint announced last week that it now offers 4G LTE coverage in the Atlanta area in an article titled “Sprint officially launches 4G LTE in 15 cities.”
This is even reflected in their updated service coverage maps.
However, large areas of Atlanta, particularly in the city center and most intown districts, continue to be without 4G LTE service.
If you read the Sprint community blog, you’ll notice this.
When you call Sprint customer support, they tell you that you should have coverage based on the coverage map. When you visit a Sprint store within Atlanta’s city borders, though, they tell it could be months before service is available. I feel misled and upset as a devoted Sprint customer who recently upgraded to the new Evo 4G LTE phone. I’m also annoyed that Sprint’s LTE coverage map (which appears to show Sprint’s GOAL of coverage for cities like Atlanta, rather than the actual/current coverage) is essentially misrepresenting customers.
I’d like to know when Sprint expects to expand their coverage to include all of Atlanta. And I’d be grateful if you could write about this in your column so that other people aren’t duped by Sprint’s deceptive advertising.
Sprint has announced the introduction of their 4G LTE service in various locations, including Atlanta and other suburbs surrounding Atlanta, as you mentioned in your query.
I called Sprint to see if someone could reply to your issue as well as the other complaints about the lack of 4G LTE connectivity on the Sprint community message boards from folks in Atlanta.
Customers having 4G LTE handsets in markets where Sprint has begun to offer service should ensure that their 4G LTE radios are turned on, according to her. Subscribers can enable this feature by going to “Network Settings” on their devices. Sprint is expected to complete its service rollout in these markets during the next several months, according to her. However, she also stated that some phones have difficulty receiving a 4G LTE signal.
“We’ve seen some issues with 4G LTE pickup on a few 4G LTE devices, and we’re looking into it right now.” A number of unrelated causes, such as equipment malfunctions, may also impair network reception. We recommend waiting for the device to find a signal for a few minutes in the same spot.”
She also stated that Sprint’s coverage maps are solely for on-street coverage. He also mentioned that coverage may be absent or limited within structures with a lot of brick and concrete.
The main line is that Sprint’s 4G LTE network is still in its early stages. The firm is still expanding its network. Customers should be aware that even if a coverage map or a salesperson claims that coverage exists in a specific region, it’s best to check with friends and neighbors who use their devices in that area before purchasing. Also bear in mind that you have 30 days to return any new equipment you buy. Sprint also claims that the 4G LTE service would soon reach all of its present 3G locations. So, if you have a nice strong 3G signal today, there’s a decent chance you’ll get Sprint’s 4G LTE service as well.
Is it still worthwhile to switch to Sprint?
Expect to pay up to $650 to pay off your current carrier’s device, and Sprint will refund you if you transfer to them. As a result, if you receive a $600 trade-in credit toward the purchase of a Sprint phone, you’ll be repaid $50 for the $650 you spent to pay off your old phone (with your own money).
Is it possible to get out of my Sprint contract due to poor service?
You can terminate your Sprint service at any time, but if you do so before the end of your contract, you may be charged an early termination fee in addition to the outstanding balance on your cell phone bill.
You can try to avoid paying these fees by informing them you didn’t get what you paid for or having your new provider pay them on your behalf, but you’ll still be accountable for them in the end.
If I switch, whose company will pay for my phone?
When customers transfer to T-Mobile in the United States, the carrier will pay off a qualifying customer’s remaining eligible smartphone payments up to $1,000 through virtual prepaid MasterCard beginning October 22.
Customers can move from their current carrier to T-Mobile and keep using their existing smartphone for free during the limited time deal. T-website Mobile’s contains further information, including guidelines for consumers switching from Verizon, AT&T, U.S. Cellular, and a few other providers.
Verifying your smartphone is an eligible device, submitting screenshot verification of your current device payment plan balance, obtaining a T-Mobile SIM card and picking a plan, and filing a rebate claim are all procedures on T-website. Mobile’s The prepaid MasterCard can then be used to pay off your old carrier’s remaining device balance.
A credit check and an approved T-Mobile plan are necessary, according to the fine print. Before being ported to T-Mobile, the smartphone must be unlocked.
Customers of Sprint can move to Tmobile.
Welcome to T-Mobile, Sprint consumers. Sprint customers may now take advantage of T-Mobile Tuesdays and our extended 5G network while we try to bring everyone over to T-Mobile. They may still access their account, manage their plan, and pay their bills here for the time being.
Is Verizon willing to buy Sprint contracts?
If you didn’t get the right network this year, you may switch to Verizon and get up to $650 to cancel your old contract starting today.
Did you know that “Network quality and performance” was the top one reason 87 percent of T-Mobile customers and 86 percent of Sprint customers moved back to Verizon within six months after leaving?
* In addition, in four straight National RootScore Reports conducted by RootMetrics, Verizon’s network ranked first in overall performance among national wireless service providers.
Switching to Verizon now is the best time to save up to $650 per line. Verizon will buy out your contract and cover your prior wireless provider’s early termination penalties as well as device or lease buyouts.
A family of four that has been waiting for the appropriate time to move to Verizon can receive up to $2,600 by using the incentive on each eligible line.
It’s easy to move to Verizon and save up to $650 per line by porting your number from another carrier, purchasing a 4G LTE smartphone with new device payment activation, and trading in your old device from your prior provider. For the installment plan balance less the device trade-in value, you can acquire a prepaid card worth up to $650 (or a $350 prepaid card for early termination costs less the device trade-in value). Your trade-in must be in good functioning order and worth more than $0, and the new line must be active for at least 6 months.
When switching, go to a Verizon store to have your trade-in appraised and the value applied in-store.
If you switch to Verizon and choose the XL or XXL Verizon plan, you’ll get 2 GB of additional data per month for the rest of your life, as long as your device is active on the plan. That’s enough data to last for 89 hours of web surfing, 512 hours of music streaming, or 34 hours of Google Maps navigation.
*According to a study of 2,000 respondents conducted by a renowned national market research agency in the third quarter of 2015.
Everyone has that one gift they’d like to exchange for something better: perhaps a less-than-stellar holiday sweater…or the wrong television channel. Verizon is providing wireless customers the opportunity to have no regrets this holiday season.
Is T-Mobile required to pay ETF?
Your ETFs will be paid off by T-Mobile. When you switch to T-Mobile, we’ll pay off your ETFs and device payments (up to $650) with a trade-in credit and virtual prepaid card. You’ll also never have to sign another annual servicing contract.
Is it possible to make a free transition from Sprint to T-Mobile?
With a simple SIM change, eligible Sprint customers can now access the entire T-Mobile network. Your Sprint account will remain the same, with the same price, plan, and invoicing, but you’ll now be able to use the T-Mobile network as your primary network.
- The T-Mobile network will appear on your device, and you will have access to the entire T-Mobile network.
- T-free Mobile’s Scam Shield software will be available to you, with features including free Scam ID, Scam Block, and free Caller ID.
Is Sprint allowed to reject to port my number?
To address your query, you can still change your phone number if you haven’t paid all of your expenses. To ensure that your early termination penalties are paid, AT&T, Verizon, and Sprint all demand a working phone number as part of the switch procedure.
Even if you owe money to your old carrier, you can still change your phone number. They can’t say “no” to “letting go” of the phone number.
Keeping up with your cell phone bills, on the other hand, is probably a smart idea, as it can really harm your credit.
If you’re thinking about switching, here’s a list of carriers that will allow you use your own phone (BYO)
Is it possible to go from Sprint to AT&T?
The majority of Sprint iPhones may be used on the AT&T network. Check out our Bring Your Own Phone page for more information. You’ll need the device’s IMEI, which will tell you whether it’s compatible or not.